As well as setting up projects, he has led on many innovations in the fields of training, work and health to ensure that St Mungo's remains London's principal agency tackling homelessness and rough sleeping. St Mungo's has won awards and plaudits for pioneering work in many areas, including substance use, outcome stars and client involvement. Each year St Mungo's helps thousands of homeless and vulnerable people across London, with projects now also underway in Reading, Oxfordshire, Bath and Bristol.
Charles is a member of the National Inclusion Health Board; the Department of Health's Ministerial Working Group on Equality in Mental Health; and the London Health Improvement Board's Alcohol sub-group. He sits on the Mayor's Delivery Board, set up to eliminate rough sleeping in London by 2012, and on its sub-groups on work and health. He is an ambassador for ‘Make Justice Work'. The Evening Standard has cited him as one of the "1,000 Most Influential Londoners" in each of the last three years. He was appointed CBE in 2007, and is a Fellow of the Royal Society of Arts.
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